Privacy Policy

Last updated: April 27, 2025
Eluvia Path is committed to responsible, transparent practices — in how we make our bags and in how we handle your personal information. Please read this policy carefully.

Eluvia Path (“Eluvia Path”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make a purchase, subscribe to our communications, or otherwise interact with us (collectively, the “Services”).

We are an ecological bag company based in Montréal, Québec, Canada, specialising in sustainably produced jute and cotton bags. We handle your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation where applicable.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.

1. Scope and Application

This Privacy Policy applies to:

Visitors to our website at eluviapath.pro
Customers who purchase products from Eluvia Path
Individuals who subscribe to our newsletter or marketing communications
Anyone who contacts us via our website contact form or email

This policy does not apply to any third-party websites or services that may be linked to or from our Site. Those services have their own privacy policies and we encourage you to review them independently.

2. Information We Collect

We may collect the following types of information, either directly from you, automatically when you use our Services, or from third parties.

2.1 Information You Provide to Us

a) Account and Profile Information

Name (first and last)
Email address
Password (stored securely using encryption by our platform)
Shipping and billing addresses
Phone number (optional, or when required for delivery)

b) Order and Transaction Information

Products purchased (e.g., jute tote bags, cotton shoppers, custom-branded bags)
Order history and preferences
Payment method details (e.g., last four digits of a card, payment type) — full card information is handled directly by our payment processor and is not stored by us
Delivery details including carrier information and tracking status
Custom printing instructions and uploaded artwork files, where applicable

c) Communication Information

Messages you send us via our contact form or email
Responses to surveys, reviews, or feedback forms
Participation in promotions or contests

d) Newsletter and Marketing Subscriptions

Email address and preferences when you subscribe
Consent status (opt-in / opt-out)

2.2 Information We Collect Automatically

When you access our Site, we may automatically collect certain information about your device and usage through cookies, logs, and similar technologies, such as:

IP address
Browser type and version
Device type and operating system
Pages viewed, links clicked, and time spent on pages
Referring and exit pages, and date/time stamps
General location information (e.g., city or region, based on IP address)

This information helps us understand how our Site is used, improve performance, and optimise your experience.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

Payment processors (e.g., confirmation of payment or payment failure)
Shipping carriers (e.g., delivery and tracking status)
Analytics and reporting providers (e.g., aggregated usage data or campaign performance)

We use this information in accordance with this Privacy Policy and applicable laws. Eluvia Path does not operate social media accounts; we do not receive personal information from social media platforms.

3. How We Use Your Information

We use your personal information for purposes that are reasonable and necessary to provide our Services, including:

3.1 To Provide and Operate the Services

Processing and fulfilling orders for ecological jute and cotton bags
Managing payments, refunds, and returns in accordance with our Return & Refund Policy (30-day window for standard, non-custom items)
Creating and managing customer accounts
Arranging delivery of your order across Canada
Processing custom logo printing instructions and artwork files
Providing customer support

3.2 To Communicate with You

Sending order confirmations, shipping updates, and transactional emails
Responding to your questions or feedback submitted via our contact page
Providing important notices about changes to our Services, terms, or policies

3.3 To Improve and Personalise Your Experience

Understanding how customers use our Site and products
Enhancing website performance, security, and navigation
Improving our product range and ecological sourcing practices

3.4 For Marketing and Promotions

Sending newsletters, special offers, new bag announcements, and promotions (with your consent, where required by law)
Measuring and improving the effectiveness of our marketing campaigns

You can opt out of marketing communications at any time (see Section 8 below).

3.5 For Security and Legal Compliance

Protecting the security and integrity of our systems and Services
Detecting, preventing, and investigating fraud or unauthorised activity
Enforcing our Terms of Service and other agreements
Complying with applicable laws, regulations, and lawful requests by authorities

4. Legal Bases for Processing

Under Canadian privacy law, we generally process personal information on the basis of:

Your consent — e.g., newsletter subscriptions and certain cookie-related processing
Performance of a contract — e.g., completing orders you place with us, processing custom printing requests, and arranging delivery
Legitimate interests — e.g., improving our Services, preventing fraud, and maintaining the security of our Site, where such interests are not overridden by your rights
Compliance with legal obligations — e.g., tax records, regulatory requirements

You may withdraw your consent at any time where consent is the basis of processing (see Section 8).

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep you logged into your account
Remember your preferences (e.g., cart items)
Analyse traffic and usage patterns on our Site
Support marketing and performance measurement

You can manage cookies through your browser settings, including blocking or deleting them. Please note that disabling certain cookies may affect the functionality of our Site, such as your ability to stay signed in or keep items in your shopping cart.

6. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

6.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business and providing the Services, including:

Website hosting and e-commerce platforms
Payment processors
Shipping and logistics providers (for deliveries across Canada, with free shipping on orders over $75)
Email and marketing platforms
Analytics and reporting tools
Customer support tools

These service providers are authorised to use your information only as necessary to provide their services to us and are required to protect it appropriately.

6.2 Business Transfers

If Eluvia Path is involved in a merger, acquisition, sale of assets, financing, or similar transaction, your personal information may be transferred as part of that transaction. We will take reasonable steps to ensure the confidentiality of your personal information and will notify you where required by law.

6.3 Legal and Safety Requirements

We may disclose your information if reasonably necessary to:

Comply with applicable laws, regulations, or legal processes
Respond to lawful requests from legal authorities
Protect the rights, property, or safety of Eluvia Path, our customers, or others
Detect, prevent, or address fraud, security issues, or technical problems

6.4 With Your Consent

We may share your information for other purposes with your explicit consent or at your direction.

7. International Data Transfers

Our Services may be hosted or processed in locations outside of your province, territory, or country, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions, which may differ from the laws in your home jurisdiction.

Please note: while our bags are manufactured in India through our ETI certified and SEDEX registered production partners, we do not transfer your personal customer data to our manufacturing partners. Manufacturing relationships are managed at a business level only.

We take reasonable steps to ensure that any transfers of personal data comply with applicable data protection laws and that your information remains appropriately protected.

8. Your Rights and Choices

Subject to applicable law, you have the following rights in relation to your personal information:

8.1 Access and Correction

You may request access to the personal information we hold about you and ask that we correct or update any inaccurate or incomplete information. You can also update your details at any time through your account page.

8.2 Withdrawal of Consent

Where we rely on your consent to process your personal information (e.g., newsletter communications), you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.

8.3 Marketing Communications

You can opt out of receiving marketing emails at any time by:

Clicking the “unsubscribe” link in any marketing email; or
Contacting us via our Contact page.

Please note that even if you opt out of marketing messages, we may still send you non-marketing communications, such as order confirmations, shipping notifications, custom printing updates, or service-related notices.

8.4 Managing Cookies

You can adjust your browser settings to refuse or delete cookies. Some browsers also allow you to enable “Do Not Track” signals. Note that disabling cookies may limit some features of our Site.

8.5 Additional Rights

Depending on your jurisdiction, you may also have additional rights such as data portability or the right to request deletion of your personal information. We will respond to all such requests in accordance with applicable law. To exercise any of your rights, please contact us as outlined in Section 12.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide the Services and complete transactions
Meet our legal and regulatory obligations (e.g., tax and accounting records)
Resolve disputes and enforce our agreements
Support legitimate business purposes (e.g., fraud prevention, quality assurance)

When personal information is no longer required, we will securely delete, anonymise, or aggregate it in accordance with our retention practices and applicable laws.

10. Security of Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from loss, theft, unauthorised access, misuse, or alteration. These measures may include:

Secure server and hosting environments
Encryption for certain data in transit (SSL/TLS)
Access controls and authentication measures
Regular monitoring and maintenance of systems

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

11. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information as soon as reasonably possible. If you believe this may have occurred, please contact us immediately (see Section 12).

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Eluvia Path — Privacy Inquiries
Contact form: eluviapath.pro/contact-us/
Mailing address: 303C — 9150 Rue Meilleur
Montréal (Québec) H2N 2A5, Canada

We will do our best to respond to your request in a timely manner and in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our Services after any changes constitutes your acceptance of the updated policy.