Shipping Policy

Last updated: April 27, 2025
We pack every order with care and ship it in plastic-free packaging — because how we deliver matters just as much as what we deliver.

This Shipping Policy outlines how Eluvia Path handles the delivery of orders placed through our website at eluviapath.pro. By placing an order with us, you agree to the terms set out below.

If you have any questions about your shipment, please don’t hesitate to contact us.

1. Where We Ship

We currently ship to all provinces and territories across Canada, including:

Ontario, Québec, British Columbia, Alberta, Manitoba, Saskatchewan
Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland & Labrador
Yukon, Northwest Territories, Nunavut

At this time, we do not offer international shipping outside of Canada. If you are located outside Canada and are interested in placing a bulk or wholesale order, please contact us directly to discuss your options.

2. Shipping Rates

2.1 Free Shipping

We offer free standard shipping on all orders over $75 (after any applicable discounts, before taxes). This applies to standard delivery within Canada.

2.2 Standard Shipping Rate

For orders under $75, a shipping fee will be calculated and displayed at checkout based on the delivery address and the size/weight of your order. You will always be able to review the total cost, including shipping, before completing your purchase.

Tip: Ordering multiple bags at once is a great way to qualify for free shipping — and reduces the carbon footprint of your delivery!

3. Processing Time

3.1 Standard Orders

Orders for standard (non-custom) bags are typically processed and dispatched within 2–5 business days from our Montréal location, Monday through Friday, excluding public holidays.

You will receive an email confirmation with tracking information once your order has been shipped.

3.2 Custom & Printed Orders

Orders that include custom logo printing or branded bag production require additional time for artwork review and production. Please allow up to 10 additional business days beyond the standard processing time.

Production begins only after artwork has been reviewed and approved by you
We will send you a proof before printing — please review it carefully, as production cannot be reversed once approved
The total lead time for custom orders is approximately 10–15 business days before shipment

If you need your custom bags by a specific date, please contact us in advance so we can advise on feasibility.

4. Estimated Delivery Times

The following delivery estimates apply once your order has been dispatched. Delivery times are in addition to processing times and are estimates only — they may vary depending on your location and carrier volume.

Region	Estimated Delivery	Notes
Québec	2–4 business days	Shipped from Montréal
Ontario	2–5 business days	—
Maritime Provinces	3–6 business days	—
Western Canada	5–9 business days	AB, BC, SK, MB
Northern Territories	7–14 business days	YT, NT, NU — may vary

These estimates are for standard delivery only and do not include processing time. Delays may occur during peak periods (e.g., holiday seasons) or due to circumstances outside our control.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel with the carrier.

You can also view your order status at any time by visiting your account page.

If you have not received a shipping confirmation within 5 business days of your order (or 15 business days for custom orders), please contact us so we can look into it for you.

6. Eco-Friendly Packaging

Every Eluvia Path order is shipped in 100% plastic-free packaging. We use:

Recyclable or compostable outer mailers and boxes
Paper-based tape and void fill
No single-use plastic wrap or bubble pouches

We believe the unboxing experience should reflect the same values as the product inside. If you notice any non-compliant packaging in your order, please let us know — we take this seriously and use your feedback to improve.

7. Delays and Circumstances Beyond Our Control

While we do everything we can to dispatch orders promptly, Eluvia Path cannot be held responsible for delivery delays caused by:

Postal or carrier disruptions, strikes, or backlogs
Extreme weather events
Public holidays in the origin or destination region
Incorrect or incomplete delivery address provided at checkout
Customs processing (for any future international orders)

If your order is significantly delayed, please contact us and we will work with the carrier on your behalf to resolve the situation.

8. Lost or Missing Parcels

If your tracking information shows that your parcel has been delivered but you have not received it, please:

Check with neighbours, building management, or a safe drop location
Allow 2 additional business days — occasionally tracking updates arrive before the physical parcel
If still missing, contact us with your order number and we will open an investigation with the carrier

We will do our best to resolve lost parcel situations as fairly and quickly as possible. Eluvia Path is not responsible for parcels delivered to an incorrect address due to an error in the shipping information provided at checkout.

9. Address Changes

If you need to change your delivery address after placing an order, please contact us immediately. We can update addresses only before an order has been dispatched. Once a parcel is in transit, we are unable to redirect it.

10. Returns and Refunds

If you need to return an item, please refer to our full Return & Refund Policy. Key points:

Returns accepted within 30 days of delivery on standard (non-custom) items in original, unused condition
Return shipping costs are the responsibility of the customer, except where we have made an error or the item is defective
Refunds are issued to the original payment method within 5–10 business days of receiving the return

11. Contact Us

For all shipping-related enquiries, please reach out to our team:

Eluvia Path — Customer Support
Contact form: eluviapath.pro/contact-us/
Response time: within 2 business days (Mon – Fri, 9am – 6pm EST)
Shipped from: 303C — 9150 Rue Meilleur
Montréal (Québec) H2N 2A5, Canada

12. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our carriers, rates, or practices. The “Last updated” date at the top of this page will always reflect the most recent revision. We encourage you to review this policy before placing an order.